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How much is delivery?
Delivery is based on the weight of your order and your destination, parcels are posted with Australia Post, Adelaide CBD, South Australia 5000. The item I wish to purchase is very small and will fit into a $1.00 envelope can you use this method of postage and charge me less?
Unfortunately no, more often than not Tonic Gifts absorbs a large portion of each delivery charge. If you are concerned about the postage we suggest you order a few pieces at the same time or why not share an order with a friend, neighbour or family member and divide the delivery charge. Can I place one order and have it delivered to two different addresses?
Regrettably no, each individual delivery address requires its own postage charges, we suggest avoiding any confusion you complete separate deliveries as different orders. I live in Adelaide can I pop in and pick up my order to save on postage?
Tonic Gifts is an online store, a home based business without a store front, I work from my studio space with my daughter playing at my feet. You are able to process your order, and select pick up from Hawthorn 5062 South Australia. Please make a prompt payment, and once payment has cleared I will email you the pick up address. Pick up needs to be arranged for a mutually agreeable time, and please do so within five days.
Do you deliver worldwide?
Tonic Gifts delivers to over 30 countries worldwide. We charge the actual cost of delivery. At this time we are only able to offer international delivery manually, please email your order, we shall promptly respond with a delivery quote and will invoice you through Paypal. As soon as your payment is recieved we will carefully pack and beautifully wrap your parcel ready for postage to you or yours. email tonic
When will my order be sent?
Orders made prior to 12pm Australian central time shall be dispatched the same day.
How long will my order take to arrive?
Delivery times do vary depending on your delivery location and parcel size. Australia Post aims to deliver your parcel in 1-5 business days. Custom orders do take longer please refer to the actual product description for estimates. It’s been 7 days and my parcel is still not here?
Prior to contacting us please look out for a calling card, it is possible your local courier has attempted delivery and has missed you. If this does not resolve the situation please email us . Which methods of payment do you accept?
PayPal and direct deposit. Please follow instructions at checkout to complete your preferred payment method.
Do you have a store front? Is there any way I can see your products in person?
We are an online store only. Does Tonic Gifts accept returns and exchanges?
We welcome returns and exchanges. All items must be returned within 30 days of the date of purchase. Pease ensure all items are unused with packaging, labels and tags intact. Please refer to our Returns and Exchanges area for more information on our policies and procedure.
Please Note: We do not accept return or exchanges on Sale items. I have two discount codes for Tonic Gifts and the shopping cart is only accepting one, please help!
A discount coupon is not valid when used in conjunction with any other discount or offer. As a result only one coupon can be used per order. This also applies to store credits and gift certificates. What is the best way to contact Tonic Gifts?
Tonic Gifts can be contacted:
Email
email tonic
Phone 0417 883 226
Post PO Box 161, Unley BC, South Australia 5061
I emailed two days ago and I still have not received reply? Will you get back to me soon?
We respond to all emails within 24 hours excluding weekends and public holidays. Generally you will recieve a response much sooner, the Mac is always on at Tonic Gifts! On the rare occasion you do not get a response from us please email again or phone us 0417 883 226. Having a commercial email destination means we are bombarded with spam on a daily basis, we do use spam filters and sometimes a customer query can be mistakenly sent directly to trash without our knowledge. What are your hours of operation, do you ever close?
Tonic Gifts being an online store is open 24/7.
Customer service hours are between 9am and 5pm (Central Standard Time)
Should our site be inactive at any time, it is likely we are doing a scheduled maintenance update and shall be back online within a 30 minute period. Another online store has a product I would like to purchase at a cheaper price, I really want to buy from Tonic Gifts do you price match?
We do! Tonic Gifts welcomes any opportunity to price match. Please email a link to the product and site you would like us to match and we shall get back to you within 24hours. email tonic
Please note: the item in question must be the same make, model and size. In explanation if another online store is selling a product $5.00 cheaper and you need it in blue, the store in question must have available at the time of price matching the exact same product you require.
We do not match prices offered on any Auction sites, clearance sale sites or business’s that offers daily one off specials or deals. We will match online prices only and do not match any bricks and mortar stores or department stores even if they have a web presence. Do you have a newsletter? If so how do I go about subscribing?
Tonic Gifts periodic updates offering exciting news on product releases, special offers, competitions and sales. We do not bombard our subscribers with constant emails on junk. We only report on what’s newsworthy whether it be once a week or once a month.
I am a supplier/designer/wholesaler how to I go about selling my product on Tonic Gifts
Please email Louisa any information that would assist us to ascertain whether your product is the right one for us. Please place your business name in the subject line it assists us should we try to retrieve your information at any stage in the future.
We do regret we are unable to reply to every product submission we receive, we get many of these a day and spending time answering emails takes precious time away from our customers. Should we feel your product is right for us we will be in touch. Should you not hear from us we do thank you for your submission, we appreciate the time that has been taken. We do keep all product information on record to refer to in the future should we be looking to replace an existing brand
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