Delivery
We choose Australia Post for delivery to Australian addresses and the cost is determined by the weight of your purchases and your destination. Please be aware that some items in our range are very heavy, and the postage charge reflects this.
Dispatch Times
Orders received prior to 12pm (Australian Central Time) on any business day will be dispatched, that same day.
With the exception of custom orders or larger items, please refer to product description of these items for esitmated waiting periods.
Delivery Times
In order to provide a cost effective method of postage Tonic Gifts uses Australia Post.
Delivery times vary, parcels are posted from Adelaide CBD and Australia Post aims to deliver your parcel within 1-5 working days. Should you require Express post please request a postage quote prior to processing your order.Urgent Requests
Should you have a request for an urgent delivery, please email, we will do our very best to accommodate you. Pick up from Hawthorn South Australia 5062 can be arranged.
Delivery Instructions
We are very happy to follow delivery instructions. However Tonic Gifts will not be responsible for missing parcels when a request to leave without signature has been applied to the parcel.
Missing Parcels
On the rare occasion that a parcel does not arrive within the prescribed destination time:
- Check for a courier calling card, these do misplace easily and are prone to being blown away or eaten by snails.
- Contact your local PO or Mail Centre
- Contact Tonic Gifts. Please allow the full estimated delivery time of 3 days for metro parcels and 7 days for all others.
Incorrect Delivery Address & Returned Parcels
In the instance where an incorrect address is provided or a parcel has been returned to Tonic Gifts as undeliverable, an extra postal charge will apply.
Damaged & Missing Items from Parcel
- Unfortunately from time to time items do get damaged in transit no matter how well we pack it. On the rare occasion this does occur please contact us immediately on receipt of goods, depending on the item and the damage we shall request the item be returned at our expense or ask that you provide us with a photo of the damage. Either way we shall promtly arrange a replacement to be sent.
- Please check your parcel thoroughly for smaller items, it is possible they get missed amongst packaging and are at risk of being thrown out. In the case that an item has been ommited from your parcel please email and we shall arrange for the item to be sent immediately.
